Conditions

THE CONTRACT

RESERVATUM  with Legal domicile on Avenida Joan Servera Camps, 34  P.C. 07560 of Cala Millor, belonging to the Municipal Term of Son Servera, in the Balearic Islands. From now,Reservatum acts like intermediary between the respective owners of the houses and the clients.

With the assertion of the reservation Reservatum offers to the client a definitive contract. The reservation can be made by writing, e-mail or phone. Reservatum will confirm the definitive reservation by e-mail.

We understand that at the moment of confirming the reservation with us, the client has read and accepted the general terms and conditions of the contract of Reservatum. Both parts recognize after themselves mutually the aptitude to hire and to put under an obligation to celebrate the present contract.

PAYMENTS

After closing the contract and after receiving the assertion of the client, the client have to pay 30 % of the entire amount by bank transfer like initial payment and as a deposit. Normally we give a term of 3 days to do the bank transfer and for to send us the copy of the same one by e-mail. The remaining amount of 70% will have to be done at least 5 weeks before the day of arrival.

In case between the closing of the contract and the arrival of the clients there are less than 40 days, the entire quantity will have to be paid in the course of 3 days and also by  bank transfer.

If this amount or the deposit has not been paid, the client has not any right and Reservatum is not forced to give him any service. The booking will not be effective until we received the copy of the payment order of the transfer bank by e-mail.

If you want to do your payment by Credit Card (Visa, Master Card, Maestro / we do not accept American Express) there is an additional charge of 1,00% (1,2% for countries outside the EU) on the total cost of your booking. In this Case, you need to sign an authorization, which we will send you. With your credit card details you authorize us to extract from your Bank Account the 30% within 3 days after the booking and the remaining amount 5 weeks before your arrival.

THE HOUSE

The rented house can be used exclusive for the maximum number of persons already mentioned in the confirmation of the reservation. In the opposite case, Reservatum has the right to cancel the contract immediately.

The Arrival and departure time for the clients in the houses will be:

Entry at 15:00 h

Departure at 10:00 h

In no case this schedule will be changed without previous consultation.

PETS

To bring pets it is possible only in the houses in which description it’s allowed or with previous consultation and only when the pet is confirmed in the booking. The pets  must have their vaccination record, have an insurance and a leash.

CONDITIONS

The conditions include exclusive the conditions concentrated on the descriptions of  RESERVATUM which are on the website Reservatum.com.

The descriptions and website prices come into force, when RESERVATUM  confirm them with the booking.

DESCRIPTIONS

The descriptions and the information written in our Web have been done by a member of our team, who has visited personally the house and they are realized honestly. It is possible that there could be some changes in the facilities, done by the owner without our knowledge.

In this case we strive to inform you about these changes once we know it, but can not be declared to Reservatum  responsible for any inaccuracies which are beyond our control.

The Google links on our Internet website are approximate and not give the exact location of the houses, for safety reasons.

The connections of water, electricity, internet, WIFI, mobile phone connection, TV signal etc. they are often not as reliable as we would like on Mallorca.

Interruptions of the supply of the different compounds (water, electricity, internet connection, …) can occur for various reasons such as rain, wind, network congestion etc ..
We are not liable for these eventualities or other defects which are beyond our control.

Objects and furniture are only for one purpose: use and enjoyment during your stay, also please consider, what are standard features of construction and furniture inside the houses, not coinciding particularly with the standards of all clients, regardless of their place of origin.

INSECTS

It is common that in the holiday homes, in the middle of the nature, can appear some  insects, ants, wasps, bees, bugs, etc. The rental properties are located in a natural environment like fields and gardens and these animals are typical of the environment. RESERVATUM a does not accept complaints for this matter.

ALLERGIES

RESERVATUM is not responsible for the allergic reactions of the clients in any holiday rental property. The allergies are no reasons for complaints.

ENVIRONMENTAL PROTECTION

RESERVATUM is actively involved with the Environmental Protection and informs all its customers, they have to follow the current regulations on the Environment of the Balearic Islands in General and shall take special care in compliance with respect to the ignition of Barbeques, Natural Parks, ANE, Coastal Laws, Noise and nuisance etc. in particular.

In no case RESERVATUM will be responsible for the breach of the laws on the Environment by customers and/or third parties.

COMPLAINS

If you have a complaint during your holidays, please communicate this immediately to RESERVATUM  and we will try to solve the problem as soon as possible. IF YOU DO NOT CONTACT US ON OUR RELEASED PHONE +34 652 55 80 85 (English or Spanish) AND EXPLAIN THE PROBLEM TO US, YOU WILL LOSE YOUR RIGHTS TO ANY POSSIBLE CLAIM.

RESERVATUM is not responsible for a subsequent claim, when there was not made any complaint while your occupy the home or during their stay and always before your departure. The complaints and claims must be made always in a reliable way to our e-mail: info@reservatum.com

SERVICES OFFERED

1.Information and Customer Service:

In our office on Avenida Joan Servera Camps, 34 with postal code 07560 of Cala Millor and on our office telephone: +34 971 587 621 or on our 24 hour emergency telephone: +34 652 55 80 85 in addition to our e-mail: info@reservatum.com .

2.Collection and delivery of the keys to the customers.

3.In the houses where it is specified:

Laundry service of Towels and linen, cleaning service and maintenance of pools and outsides in general.

CANCELLATIONS

If you want to cancel your booking once it has been confirmed, we need a written notice of your cancelation by email.

Cancellation fees per PERIODS COUNTED FROM THE ARRIVAL DAY:
– More than 90 days from arrival date: 30% of the Total price
– From 41 days up to 90 days until the arrival date : 60% of the Total price
– 40 days or less : 100% of the Total price
*If you cancel or change your booking an administration fee of 60 € will be charged in addition to above cancellation fees.

In the unlikely reason, we have to cancel your booking due to circumstances beyond our control, we will offer you an accommodation of a similar or higher standard, depending on availability. If the available alternatives are not acceptable for you, we will return 100% of your booking costs.

We reserve the right to cancel your booking under the following circumstances:

– If the client or one of the persons within the group or family consciously damage the house or the facilities of the house. In this case, the remaining rental price will not be refunded.
– If the deposit or full balance is not paid by the required date and no answer is received after sending a reminder with a fixed deadline.

FORCE MAJEURE

This means that we will not pay any compensation to the client if we have to cancel or change his reservation when the circumstances that cause the above mentioned cancellation stem from war, terrorism, disturbances, terrorist activity, a natural or nuclear disaster, fire, flood, adverse weather or any another circumstance that could be considered to be a Force Majeure. In this case we will refund the amount you paid for your reservation deducting the cost of returning in addition to the management and administration costs, for an amount, the latter, of 60€.

NOISES

The building works and construction outside and resultant noise can occur in any time of the year on a property and/or land adjoining or nearby. If these construction works are affecting your holidays, please communicate it to us immediately. This is obviously beyond our control, but we will do an effort to stop the work if it is possible.

If unfortunately we do not receive the previous communication about when these works will begin, and like these ones are realized for persons on which we do not have any control, we will do our biggest effort to limit to the minimum any unsuitability in your holidays. We will consider this a cause of “Force Majeure” and consequently we do not accept any responsibility and we  will not pay any compensation or indemnification.

The owners or maintenance staff reserve the right to visit the accommodation to tackle the necessary repairs so much inside as in the exterior, maintenance, cleanliness of the swimming pool and care of the garden and maintenance in general. Always, of course, trying to bother you the least possible during your stay. RESERVATUM will not accept claims for any kind of noise (construction works, car traffic, airplanes, etc.).

DAMAGES – DEPOSIT

There is a deposit of 300€ for possible damages to the property during your stay. After returning the house in proper conditions, the deposit will be paid back.

In case of producing some damage in the property, the client has to communicate it immediately to RESERVATUM, as well as you have to pay the necessary amount to the owner, to fix or to repair the caused damage.

ENVIRONMENTAL TAX

The environmental tax of the Balearics, the ‘Ecotasa’ must be payed on your arrival day by all persons 16+ years (2,00€ x day x person + IVA and from the 9th night the cost is 1,00€ x day x person + IVA).

VALUABLES AND SECURITY

Any object of value left in the property will be under the responsibility of the customer. Neither Reservatum or the owner are responsible for their loss. It should not be left inside the houses valuables.

We do not accept liability for any loss or damages resulting from theft or any incident related for any reason for its happened. Please, take precautions.

LIABILITY

All the actions inside the facilities during the stay in the house or property are under your responsibility and risk, no compensation can be demanded. The claims  must be arranged directly with RESERVATUM. For any type of legal activity that will exist or intervene, the jurisdiction place is Manacor.

CONFIDENTIALITY

We inform you that the CLIENTS File of RESERVATUM, where all the information is kept, obey  with all the control measures that guarantee the confidentiality and safety of the treatment of the information therefore we guarantee the most absolute safety of the information that the clients facilitate us. In accordance with the established in the Law 15/1999, of December 13, of Protection of Information of Personal Character, we inform you that all the information that it should facilitate to us will be included in the automated file named CONTACT, FORMULARY RENT- SALE of which  is responsible RESERVATUM, with domicile to administrative effects in Avenida Joan Servera Camps, 34 – 07560  Cala Millor (Balearic Islands).

On having facilitated his information to us, the client declares RESERVATUM that they are truthful, as his knowledge. The client, and in his case who represents it, will be able to exercise the rights of access, rectification, opposition and cancellation by e-mail directed to: info@reservatum.com  or by written and signed letter to RESERVATUM, Avenida Joan Servera Camps, 34 – 07560 Cala Millor (Balearic Islands). The above mentioned request will have to contain the following information: name and surnames of the client, domicile to notifications effects, photocopy of the identity card or passport, and causes of the request.

In the case of representation, it must be proved by means of attesting documents.