We inform you that the Client File of RESERVATUM, where all your data is stored, complies with all the security measures that guarantee the confidentiality and security of the processing of your data, so we guarantee the absolute security of the information you provide us.

In accordance with the provisions of Organic Law 3/2018 of December 5 on the Protection of Personal Data and guarantee of digital rights and the provisions of the EU General Data Protection Regulation (GDPR) of the (EU) 2016/679 of the European Parliament and of the Council, we inform you that all the data you provide us will be included in the automated file for which RESERVATUM is responsible (María Teresa Guerrero Gabela with NIF: 34767071H), with registered office for administrative purposes at Avenida Joan Servera Camps nº34 CP 07560 Cala Millor (Balearic Islands). By providing us with their data, the client declares to RESERVATUM that they are true, to the best of their knowledge.

The client, and where appropriate whoever represents him, may exercise the rights of access, rectification, opposition and cancellation by email addressed to: info@reservatum.com or by written and signed request to RESERVATUM, Avenida Joan Servera Camps nº34 – 07560 Cala Millor (Balearic Islands). Said request must contain the following information: name and surname of the client, address for notification purposes, photocopy of the national identity document or passport, and specific request of the application.

In case of representation, it must be proven by means of a reliable document.

If you request information, for example, about our company and/or about different services we offer and/or about the properties published on our website, we need the information you provide us to process your request. If you make a binding booking, we need the information you provide us for mediation and of course to pass it on to the owner of the holiday home as contractual partner. If you make a (non-binding) information query, we need the information you provide for the query with the owner. If you finally make a binding booking, we process this data for the execution of the contractual relationship. The processing of your inquiry or reservation is not possible without the processing of your personal data.

In addition, we need your personal data for the development of new quality standards or to comply with legal requirements. We use the data for an examination of the entire customer relationship, for example, to advise on a change or adjustment to your booking, for goodwill decisions or for the provision of comprehensive information.

We collect, store and process your data for the processing of your booking or request, as well as for advertising purposes. Personal data is collected if you provide it of your own free will when submitting an application or making a booking, or when registering for our newsletter. You can object to the use of your data in the context of advice, advertising, market research, quality control and property rating at any time, also by electronic means. Your personal data is only passed on by us within the framework of booking the corresponding holiday property, ie to the owner of the holiday home. We only use your personal data to complete your bookings, execute them and communicate with you.

Your personal data is not disclosed (to third parties) for purposes beyond the contractual scope except to comply with legal obligations such as supervisory and police regulations, as well as commercial and fiscal storage obligations.

RESERVATUM will store your data as long as there is a commercial relationship between both parties and to the extent that we are legally obliged to do so.

Cookie is a file that is downloaded to your computer when accessing certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment, they can be used to recognize the user. The user's browser stores cookies on the hard drive only during the current session, occupying minimal memory space and not harming the computer. Cookies do not contain any kind of specific personal information and most of them are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or stored cookies in the security settings.

Without your express consent –through the activation of cookies in your browser– RESERVATUM will not link the data stored in the cookies with your personal data provided at the time of registration or purchase.

– Technical cookies (necessary):They are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, control traffic and data communication, identify the session, access to parts of restricted access, remember the elements that make up an order, carry out the purchase process of an order, the application for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.

– Web analytics cookies (optional): They are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set out on the Google.com website. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

– Cookies for chat (optional): The reservatum.com website uses a user service, via online chat, which is a third-party system of the company smartsupp.com which uses necessary cookies for its correct operation. If you block these cookies, you will not be able to use the online chat system.

The User expressly accepts, by using this Site, the treatment of the information collected in the manner and for the aforementioned purposes. And you also acknowledge knowing the possibility of rejecting the processing of such data or information by rejecting the use of Cookies by selecting the appropriate configuration for this purpose in your browser. Although this option to block Cookies in your browser may not allow you to fully use all the functionalities of the Website.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:

- Chrome
- Explorer
- Firefox
- Safari

If you have questions about this cookie policy, you can contact Reservatum.com at info@reservatum.com